Bally Casino Terms & Conditions

These Terms & Conditions apply to your use of Bally Casino, including its website, account functions, games, payment facilities, promotional offers and related services. Additional terms may apply to specific games, promotions, tournaments or products. Where additional terms apply, they will be made available before you take part. If there is an inconsistency, the specific terms for that service will generally apply to the relevant activity.

You must be legally permitted to use online gambling services in the place where you are located. You must also meet the applicable minimum age requirement and any other eligibility requirements that apply under Australian law and the rules of the service. You must not access or use the website if online gambling is unlawful where you are located. It is your responsibility to understand and comply with the laws that apply to you.

• You must provide accurate, current and complete information when registering or using an account.
• You must update your information if it changes, including information relevant to identity, age, residence or payment ownership.
• You must use the website only for lawful purposes and in accordance with these terms.
• You must not use another person's account, allow another person to use your account or transfer your account to someone else.
• You must not use the website while impaired by alcohol, drugs or any other substance that may affect your judgement.
• You must not use automated tools, bots, scripts or other methods designed to interfere with normal website operation or game play.

Bally Casino may carry out identity, age, location, payment and security checks. You agree to provide information or documents that are reasonably required for these checks. An account may be restricted, suspended or closed if information cannot be verified, appears inaccurate, or raises a reasonable concern about fraud, misuse, unlawful activity or a breach of these terms.

You are responsible for keeping your account details, passwords, access codes and devices secure. Do not share your login information with another person. You should choose a strong password, sign out after using a shared device and notify Bally Casino promptly if you suspect that your account has been accessed without permission. You may be responsible for activity carried out through your account where you have not taken reasonable steps to protect it.

Only one personal account may be used by an individual unless the applicable service expressly permits otherwise. Opening or using multiple accounts, creating accounts for another person, or attempting to avoid an account restriction is not permitted. If more than one account is identified, Bally Casino may review the accounts and take appropriate action under these terms.

Prohibited activity

You must not misuse the website, games or payment systems. Prohibited activity includes attempting to manipulate a game or outcome, exploiting an error, using dishonest or deceptive conduct, interfering with another player's use, submitting false information, using funds that do not belong to you, or engaging in activity that may involve fraud, money laundering or other unlawful conduct. You must not upload malicious software or attempt to gain unauthorised access to the website, systems or data.

Bally Casino may investigate suspected breaches and may delay, refuse, reverse or restrict transactions or activity while an investigation is conducted. Where permitted by law, information may be shared with relevant payment providers, service providers or authorities when necessary to meet legal, security or compliance obligations.

Account closure and suspension

You may request closure of your account in accordance with the available account procedures. A request to close an account may be permanent or may remain in place for a set period where it relates to responsible gambling. You should not create another account or attempt to access the service after requesting a restriction or closure. Bally Casino may suspend or close an account where required by law, for security reasons, because of inactivity, or where these terms may have been breached.

You may only deposit funds using a payment method that is authorised for your use and held in your name, unless an alternative arrangement is expressly permitted. Payment transactions may be subject to verification, processing checks, limits, fees or conditions imposed by the relevant payment provider. Bally Casino does not control delays or charges applied by banks, card issuers or other third parties.

You should check all transaction details before confirming a deposit or withdrawal. A transaction may be declined, delayed or cancelled if it is not authorised, cannot be verified, appears unusual, exceeds an applicable limit, or does not comply with these terms or legal requirements. Withdrawal requests may require identity or payment verification before they can be processed. Any available balance may also be reviewed before a withdrawal is completed.

You are responsible for ensuring that you have sufficient funds and that your payment method remains valid. You must not deposit funds for the purpose of transferring money to another person or using the service as a payment facility. If a payment is reversed, charged back or found to be unauthorised, you may remain responsible for the resulting amount and reasonable recovery costs where permitted by law.

Games and technical issues

Game rules, available options and any applicable limits will be displayed with the relevant game or service. You should review those rules before participating. Game results are determined by the systems used for the relevant service. If a game is interrupted by a technical error, communication failure or other system problem, the outcome may be reviewed and corrected in accordance with the applicable game rules and legal requirements.

You must not rely on a display, balance or result that appears to be incorrect. If you notice an error, stop using the affected feature and report it through the available support process. Bally Casino may correct obvious errors, including incorrectly credited balances or game results, and may reverse activity affected by a technical or administrative mistake.

Promotions and bonuses

Promotions, bonuses, rewards and competitions are subject to their own terms. Those terms may set out eligibility rules, qualifying activity, expiry dates, wagering or play requirements, maximum values, payment conditions and other restrictions. You should read the specific offer terms before accepting or using an offer. An offer may not be available to every account or in every location.

Only one offer may be available per person, household, device, payment method or other category, where stated in the relevant promotion terms. Bally Casino may cancel, amend or withdraw an offer where there is a technical error, misuse, suspected abuse or a legal or operational reason. Promotional benefits may be removed if an account is closed or restricted, subject to applicable law and the specific offer terms.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn money or recover losses. Set a budget and time limit before you play, and do not gamble with money needed for everyday expenses. You should stop playing if gambling is affecting your finances, relationships, work, study, sleep or wellbeing.

• Use the available deposit, spend, session or loss controls where offered.
• Take breaks and avoid chasing losses or increasing stakes to recover money.
• Do not borrow money or sell possessions to fund gambling.
• Consider account restrictions, time-outs or self-exclusion if you need help controlling your play.
• Seek independent support if gambling is causing concern for you or someone close to you.

If you believe you may have a gambling problem, contact a suitable Australian gambling support service or a qualified health professional. Responsible gambling tools and account restrictions are intended to support safer play, but they do not replace professional advice.

Privacy and communications

Personal information is handled in accordance with the applicable privacy notice and privacy laws. Information may be collected and used to provide services, manage accounts, process payments, verify identity and age, maintain security, meet legal obligations, manage responsible gambling risks and improve the website. You may receive service messages relating to your account, transactions, security or these terms. Marketing communications are subject to applicable preferences and requirements.

The website and its content are provided for personal use. You may view and use the website only in accordance with these terms. You must not copy, reproduce, modify, distribute, sell, frame, scrape or commercially exploit website content without permission. Bally Casino and its licensors retain rights in the website, branding, text, graphics, software and other materials, except where rights belong to third parties.

Reasonable steps may be taken to keep the website available and accurate, but uninterrupted access cannot be guaranteed. The website may be changed, suspended or withdrawn for maintenance, security, legal, technical or operational reasons. Bally Casino is not responsible for outages or failures caused by events outside reasonable control, including problems affecting telecommunications, internet services, payment providers, devices or third-party systems.

To the extent permitted by law, Bally Casino is not liable for indirect, incidental or consequential loss arising from use of the website or services. Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable law. Where a limitation is permitted, liability will be limited as required by the applicable law.

Complaints and disputes

If you have a question, complaint or dispute, review the available support and complaints process and provide clear details of the issue, relevant dates and any supporting information. Complaints will be assessed in accordance with applicable procedures and legal requirements. You should retain transaction records, messages and other information that may help resolve the matter.

Changes to these terms

These terms may be updated from time to time to reflect changes to the website, services, law, security requirements or business operations. The updated version will be published on the website with an updated effective date where appropriate. You should review the terms regularly. Continuing to use the website after an update is published indicates acceptance of the revised terms, unless applicable law requires another form of consent.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. These terms are governed by the applicable laws of Australia and any dispute will be handled by a court or dispute resolution process with appropriate jurisdiction, subject to any mandatory rights you have under Australian law.